Conditions of Use

 

Otexinc.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to otexinc.com.

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WARRANTY / SERVICE CHARGES ON REPAIR SERVICE

Please remember that services are non-refundable. The Otex Inc charges a $40.00 Service Charge for all Repair Servce Products. It is included in the advertised price. This charge covers the time investment into diagnosing your problematic component. The remaining amount of the advertised price covers the parts and labor for the actual repair. If your module is beyond repair we will hold that $40 Service Charge . Customer tampering voids the warranty.

For any in Warranty Service Repair please call 260-483-1956 with your order number

"We do not offer Returns on our Module Repair Service we have Warranty or in-store credits."

Items that are marked Free Shipping are shipped USPS Priority with $50 insurance if you prefer higher value insurance for your package please call us at 260-483-1956.

We offer 30 WARRANTY  excluding Clearance Items.

The customer is responsible for any shipping charges for any item shipped to us,

includes Repair Service or under Warranty Item Repair.

 

 

Repair Service - In-Bound Shipping Liability Notice:

Terms Defined: The term “in-bound” is defined as the initial process of you, the customer, shipping your device to us to complete repair services

Otex Inc. is not liable for any loss or damages incurred during the in-bound shipment process of your device(s) from you the customer to us. Any damages or loss of your package incurred during the in-bound shipping process will be responsible by the shipping provider. All claims of damage or loss during in-bound shipping must be taken up with your chosen shipping provider. Otex Inc. strongly suggests that you obtain tracking information from the shipping service provider you choose to ship your device to us. We also STRONGLY suggest you obtain insurance on your package sent to us for service.
Otex Inc. may contact you if your package has been received damaged to the point of further unsuspected damage to your Module. We may choose to provide pictures or video evidence of the damaged package and/or un-packing of the module to note further or suspected damage incurred during the in-bound shipment of your device to us.

Otex Inc. has the right to refuse repair services if further un-expected damage has occurred to the module during the in-bound shipment to us. We may also provide advice on how to take further action to resolve such issues incurred during the inbound shipment process of your device to us.

Typographical Errors

In the event that a otexinc.com product is mistakenly listed at an incorrect price, otexinc.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. otexinc.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, otexinc.com shall issue a credit to your credit card account in the amount of the incorrect price.

Limitation of Liability

Otexinc.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products.



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